Refund policy

We proudly stand behind our 60-day 100% satisfaction guarantee: if you don’t love your unit, we will promptly issue a 100% refund with NO QUESTIONS ASKED.

To request a refund or initiate a refund, please visit our Returns & Refunds Page.

If you purchased an item that has defects of any sort, we ask that you submit a photo to our Customer Support Team to help us get to the cause of the issue. From there, we can further discuss and rectify the matter to the fullest extent necessary.

Ultimately, we want you to be completely satisfied with your bathroom gear and be sure you have the best representation possible of our products.

Contact our USA-based customer support team via Fast Customer Support Page for other questions.