Help Center

Standard Shipping is always free and typically takes 3-5 business days for delivery. Priority Shipping is available for an additional charge and typically takes 1-3 business days for delivery.

Tracking information will be provided via e-mail and SMS after your order has shipped.

Standard Shipping typically takes 3-5 business days.  
Priority Shipping typically takes 1-3 business days. 

Please allow an extra day for delivery during the holiday season.

After your order has shipped, you will receive tracking information via email and via SMS. Follow-up updates will be provided until your order reaches your door.

Please see the Shipping Page for more information on shipping. 

Please see the Tracking Page for order tracking information. 

Contact our USA-based customer support team via Fast Customer Support Page for other questions. 

Standard Shipping typically takes 3-5 business days. 
Priority Shipping typically takes 1-3 business days.

Please allow an extra day for delivery during the holiday season.

You will receive a tracking number via email and SMS after your order has shipped and follow-up updates until your order reaches your door.

Please see the Shipping Page for more information on shipping. 

Please see the Tracking Page for order tracking information. 

Contact our USA-based customer support team via Fast Customer Support Page for other questions. 

After your order has shipped, you will receive tracking information via email and via SMS. Follow-up updates will be provided until your order reaches your door.

You can track the exact location of your order using our Tracking Page.

Please see the Shipping Page for more information on shipping. 

Please see the Tracking Page for order tracking information. 

Contact our USA-based customer support team via Fast Customer Support Page for other questions. 

Orders placed before 2PM CST will be processed and shipped same-day. Orders placed after 2PM CST will not be shipped until the following day. 

Please see the Shipping Page for more information on shipping. 

Please see the Tracking Page for order tracking information. 

Contact our USA-based customer support team via Fast Customer Support Page for other questions. 

We only ship to the United States and Canada.

Our products are designed and tested for toilets and household plumbing systems in the United States and Canada. 

Please see the Shipping Page for more information on shipping. 

Please see the Tracking Page for order tracking information. 

Contact our USA-based customer support team via Fast Customer Support Page for other questions. 

We proudly stand behind our 60-day 100% satisfaction guarantee: if you don’t love your unit, we will promptly issue a 100% refund with NO QUESTIONS ASKED.

To request a refund or initiate a refund, please visit our Returns & Refunds Page.

If you purchased an item that has defects of any sort, we ask that you submit a photo to our -Customer Support Team- to help us get to the cause of the issue. From there, we can further discuss and rectify the matter to the fullest extent necessary.

Ultimately, we want you to be completely satisfied with your bathroom gear and be sure you have the best representation possible of our products.

To request a refund or initiate a refund, please visit our Returns & Refunds Page.

Contact our USA-based customer support team via Fast Customer Support Page for other questions. 

To request a refund or initiate a refund, please visit our Returns & Refunds Page.

If you find that you’re not completely satisfied with your sprayer purchase, we will gladly issue you a full refund. We offer a 60-day, no-questions-asked money back guarantee. That’s how committed we are to bathroom mastery.

All we ask is that you send us a quick message on why it didn’t meet your standards. We are always looking for ways to improve our products.

To request a refund or initiate a refund, please visit our Returns & Refunds Page.

Please see the Shipping Page for more information on shipping. 

Please see the Tracking Page for order tracking information. 

Contact our USA-based customer support team via Fast Customer Support Page for other questions. 

Typically, between 3 and 5 working days. (Sometimes as long as 10 days, depending on your bank and method of payment.)

Our Fast Customer Support team will issue your refunds within one business day. The rest is really up to your card processor.  

To request a refund or initiate a refund, please visit our Returns & Refunds Page.

Contact our USA-based customer support team via Fast Customer Support Page for other questions. 

We provide prepaid labels for $7. 

Note that we will waive this fee in exceptional circumstances. Additionally, for returns from Canada, Alaska, and the Hawaii, we charge $14 USD. To request a refund or initiate a refund, please visit our Returns & Refunds Page.

If you find that you’re not completely satisfied with your sprayer purchase, we will gladly issue you a full refund. We offer a 60-day, no-questions-asked money back guarantee. That’s how committed we are to bathroom mastery.

In rare cases, we may ask that you send us more information about how our product did not meet your standards. We are always looking for ways to improve our products.

To request a refund or initiate a refund, please visit our Returns & Refunds Page.

Contact our USA-based customer support team via Fast Customer Support Page for other questions. 

Simply use the t-adapter provided in the box to connect our bidet products to the water supply that fills your toilet tank. The included hose will connect the t-adapter to the bidet. There is no electrical hook-up, it's pressure based. All you need to do is turn the knob on the t-adapter and water will travel to the unit. Takes 10 mins to install on standard toilets!

Absolutely yes! Our products do not require sawing, cutting, or similarly modifying your plumbing. Instead, they add on to the existing toilet's water supply line by using a t-adapter, provided in the box, to connect the bidet kit to the water supply that fills your toilet tank. (Example shown below)

Nope. All of our products are complete do-it-yourself kits. No plumber, special plumbing, or experts. Just a screwdriver, an adjustable wrench, and 10-15 minutes. 

Example installation instructions:

Yep. Removal and re-installation is just like the installation process - very simple and can be done in about 10 minutes. 

Yes. Doctors advise that bidet sprayers are much safer and cleaner than traditional American cleaning methods. Bidet sprayer use is thought to be linked to lower rates of urinary tract infections and less bacteria exposure.

Remember, the water that comes out of the bidet sprayer is clean enough to drink! 

Yes. It's the same water that comes out of bathroom sink, shower, and bath. 

The water is clean enough to drink - though we don't generally advise it! 

We only use the safest payment processing services on the web. If you have any security questions or concerns please check out our payment processors security measures: PayPal.com and Shopify Payments.

No. We don’t share your information with any other person, company, advertiser, or 3rd party.

We use two of the safest web payment processing services, PayPal.com and Shopify Payments. 

We don’t store any of your credit card information (that’s handled by our payment processor, Stripe, the best in the business) and we will never share your personal information with anyone else. 

No, we don't charge taxes. 

There is one exception: as we are located in Washington state, we're obligated to charge taxes for Washington state residents.